Terms of Service

1. Contracting party and scope

These Terms of Service are an agreement between you and R4AI LLC, operated from Colorado, United States (R4AI, we, us). R4ACO is a product and brand of R4AI LLC, not a separate legal entity. Benjamin Vigil is the owner of R4AI LLC and acts for the company; he does not personally provide a guarantee under this agreement. Contact: ben@r4ai.net.

These terms cover R4ACO websites, web applications, mobile applications, APIs and related support. They apply to every account holder, including workspace owners, administrators, staff and customers. They do not govern unrelated R4AI LLC products unless those products expressly incorporate them. The additional Workspace Operator terms below apply when you operate a workspace for a business.

You must affirmatively accept the current terms before using protected platform features. You must also acknowledge the Privacy Policy. Acceptance of a privacy notice is not permission for unrelated marketing or a waiver of privacy rights. We retain the policy version, exact text, authenticated account and acceptance time as evidence. You can read these documents without signing in.

2. Eligibility, accounts and authority

You must be at least 18, have the legal capacity to contract and provide accurate account information. If you act for an organization, you represent that you are authorized to bind it. A staff role does not authorize you to make commitments beyond the authority the organization gave you.

Protect your sign-in, devices and recovery methods; use available stronger authentication; grant only necessary access; and promptly report suspected misuse to ben@r4ai.net. Do not share accounts, impersonate another person or submit information or payment methods without authorization. You remain responsible for activity you authorize; these terms do not impose liability for unauthorized activity where applicable law prohibits it.

3. Your ACO provider is a separate business

R4ACO supplies operations software. Each ACO provider independently selects releases, sets its fees and service rules, operates third-party checkout tools and handles its customer relationships. Retailers decide whether to accept, cancel, fulfill or refund purchases. R4AI is not the retailer, the ACO provider, a shipping carrier or a guarantor of checkout success.

Customers must separately accept both the R4ACO terms and the current terms and privacy policy of each ACO provider they join or submit through. Platform acceptance never substitutes for provider acceptance, and accepting one provider’s policies does not accept another’s. An owner who also participates as a customer is subject to the customer requirements.

Provider terms govern the provider’s services, fees, cancellations and refunds; these terms govern R4ACO. A provider cannot bind R4AI, waive platform requirements or limit rights you have against R4AI. Nothing creates a partnership, joint venture, employment or agency relationship between R4AI and a provider. Direct retailer and provider order disputes to the relevant business; contact R4AI about platform access, privacy and software issues.

4. Submissions, exports, monitoring and notifications

Review names, addresses, phone numbers, selected items, quantities, credentials, payment details and fee disclosures before submitting. A saved profile or accepted submission is an instruction to the selected provider, not a purchase confirmation or a guarantee of availability. Exported instructions may already be in use outside R4ACO; changing or withdrawing a platform submission cannot recall a downloaded file or cancel a retailer order.

Monitoring depends on connected mailboxes, supported message formats, third-party availability and accurate attribution. An imported email, order status or notification may be delayed, incomplete or incorrect. Verify important outcomes against the retailer and your provider. Email, Discord and push delivery are not guaranteed. Protect notification channels from unintended viewers.

PAS means a provider’s disclosed pay-after-success fee. The relevant accepted provider policy determines the fee trigger, calculation and dispute process. R4ACO calculates and records fees from available order evidence and policy versions; customers and providers should report errors. No term authorizes undisclosed fees or removes payment-dispute rights.

5. Checkout credentials and payment information

Where enabled, customer web intake collects retailer credentials and cardholder name, full card number, expiry and security code for the selected provider’s authorized checkout workflow. This is separate from the Stripe-hosted payment methods used for R4ACO subscriptions and provider PAS payments. Only submit information you are authorized to use and disclose for that purpose.

The provider’s authorized operators may receive these details in downloadable bot files. Ordinary dashboard views do not display the full card number or security code. Encrypted storage does not prevent an authorized export from containing readable credentials and card information. Once downloaded, files are controlled by the recipient and its tools, and R4AI cannot remotely recall or erase those copies.

No acceptance, customer instruction or encryption claim certifies PCI DSS compliance or excuses prohibited retention. PCI DSS prohibits storing card verification codes after authorization even when encrypted. Providers and R4AI each retain the obligations applicable to their own processing; these terms do not transfer away R4AI’s statutory, security or payment-industry duties. Report unauthorized exposure promptly, and never send secrets through support messages.

6. R4ACO subscriptions and other charges

The subscription price, billing interval, applicable taxes and any trial or discount are shown at checkout. By completing a recurring subscription purchase, the purchaser authorizes the disclosed recurring charges until cancellation. Annual plans are charged annually rather than monthly. Provider fees and retailer charges are separate from R4ACO subscription fees.

Manage or cancel a subscription through Billing or contact ben@r4ai.net if access is unavailable. Cancellation normally takes effect at the end of the paid period. Except where checkout terms or applicable law provide otherwise, paid periods are nonrefundable and unused time is not prorated. This does not restrict statutory cancellation, refund or dispute rights. Price increases apply prospectively with advance notice and an opportunity to cancel before renewal.

A founding, complimentary or custom arrangement is governed by its written terms. Platform access does not include unlimited bespoke development, guaranteed availability or a service-level agreement unless R4AI separately agrees in writing.

7. License, prohibited conduct and intellectual property

Subject to these terms, R4AI grants a limited, nonexclusive, nontransferable right to use R4ACO for lawful authorized operations during your access period. R4AI and its licensors retain the software, designs, documentation, trademarks and other platform intellectual property. You retain your rights in the content you lawfully provide and grant only the rights reasonably needed to host, process, secure, transmit and support it as described here and in the Privacy Policy.

Do not use stolen cards or identities, commit fraud, evade security or access controls, access another tenant’s records, distribute malware, overload the service, resell unauthorized access, or use R4ACO in violation of law or third-party rights and terms. Do not upload regulated data unrelated to the offered workflow. No feature is permission to violate retailer or bot-license restrictions.

You may provide feedback without transferring ownership of your business data. You grant R4AI a nonexclusive, worldwide, royalty-free right to use voluntarily provided product suggestions without an obligation to implement them or pay compensation. This does not cover confidential customer records or a separately agreed custom-development engagement.

8. Additional Workspace Operator terms

Workspace Operators are responsible for their business identity, customer support, release rules, prices, fee authorizations, taxes, required disclosures and lawful customer permissions. Publish accurate provider terms and a privacy policy before admitting customers; keep them current; and do not claim R4AI endorses, guarantees or operates your service.

Choose authorized staff carefully and promptly remove unneeded access. Secure connected mailboxes, Discord channels, third-party accounts, bot installations and exported files. Use customer data only for the authorized purpose, restrict copying and redisclosure, and delete credentials and exports when no longer required or when applicable rules require sooner. Configure each feed for its intended audience and avoid exposing customer-identifying information in public channels.

Where R4AI processes workspace personal data on your instructions, the R4ACO Data Processing Addendum forms part of these terms. You must supply lawful instructions and cooperate on access, deletion, incidents and legal requests. R4AI remains responsible for its own applicable obligations. Each party must promptly notify the other of a confirmed incident affecting the other’s data and reasonably cooperate without delaying mandatory notices.

To the extent permitted by law, the Workspace Operator will defend and indemnify R4AI LLC and its members, managers, employees and agents against third-party claims and reasonable costs caused by the Operator’s unlawful service, unauthorized data or payment use, infringement, breach of these terms or misconduct by its authorized personnel. This does not apply to the extent caused by R4AI’s own breach, negligence, fraud, willful misconduct or nondelegable legal duties. R4AI must give prompt notice, reasonable cooperation and reasonable control of the defense; no settlement may admit fault by or impose nonmonetary duties on an indemnified party without consent. This business indemnity does not apply to an individual acting solely as a consumer.

9. Service limitations and warranty disclaimer

TO THE EXTENT PERMITTED BY LAW, R4ACO IS PROVIDED AS AVAILABLE AND AS IS, WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. R4AI DOES NOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE, PARTICULAR RETAILER RESULTS, BOT IMPORT ACCEPTANCE, OR A PARTICULAR BUSINESS RETURN. Third-party outages, changed formats and retailer decisions may affect operation.

These terms do not exclude warranties or remedies that cannot lawfully be excluded. Reasonable platform security and applicable privacy duties remain R4AI’s responsibility. Describing a feature as secure does not promise absolute protection or an independent certification.

10. Liability allocation and preserved rights

TO THE EXTENT PERMITTED BY LAW, R4AI LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR BUSINESS OPPORTUNITIES ARISING FROM R4ACO. TO THE SAME EXTENT, THEIR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE GREATER OF US $100 OR THE R4ACO SERVICE FEES YOU PAID TO R4AI DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury where liability cannot be limited, or any liability, consumer remedy, privacy right or regulatory obligation that applicable law does not permit us to exclude or limit. They do not excuse R4AI’s own unlawful conduct or make you waive rights against a payment issuer, regulator, retailer or provider.

Company members, including Benjamin Vigil, do not personally guarantee platform performance or a provider’s obligations merely by operating R4AI LLC. This does not purport to prevent personal liability where applicable law independently imposes it.

11. Suspension, termination and data

You may stop using R4ACO, cancel paid services and request or initiate account deletion. R4AI may restrict access when reasonably necessary to address misuse, security threats, legal obligations or nonpayment, and may terminate for material breach. Where practical and lawful, we will explain the reason and provide an opportunity to resolve it. Safety or legal restrictions may require immediate action.

If R4AI discontinues a paid service for convenience, we will provide reasonable notice, a reasonable opportunity to obtain permitted business records and a refund of prepaid unused subscription time. Access restrictions do not require disclosure of another person’s records or restoration of unsafe credentials.

Account deletion removes your global identity and access across workspaces, subject to ownership-transfer requirements. Some limited records may remain for lawful accounting, disputes, security and consent evidence as described in the Privacy Policy. Obligations that by their nature should survive termination, including accrued charges, confidentiality, lawful record retention and liability provisions, survive.

12. Changes, disputes and general terms

Material changes are presented with a new version for affirmative acceptance before continued protected use. Changes apply prospectively and do not rewrite already accepted provider fees or retroactively change the terms governing an existing dispute. If you decline, account-security, cancellation assistance and deletion channels remain available. We may make necessary security or legal changes on shorter notice when required.

Colorado law governs this agreement, excluding conflict-of-law rules, except that mandatory protections of your home jurisdiction continue to apply. Subject to those protections and any small-claims rights, the parties consent to state or federal courts with jurisdiction in Colorado. Contact ben@r4ai.net to seek an informal resolution; doing so does not prevent urgent relief, regulatory complaints or required legal filings. These terms do not impose mandatory arbitration.

If a provision is unenforceable, it is limited only as permitted by law and the remaining agreement continues. A failure to enforce a right is not a waiver. You may not assign this agreement without consent except as law permits; R4AI may assign it to a successor that assumes its obligations, subject to applicable privacy protections. These terms, the incorporated Data Processing Addendum where applicable, checkout disclosures and any signed service agreement form the agreement for R4ACO. A signed agreement controls an express conflict. Electronic notices and affirmative acceptance may be used where permitted by law.